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Crashify Pty Ltd ("Crashify","we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, andstore your personal information in accordance with the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).
1. Types of Information Collected
We collect the following types of personal information during vehicle assessments:
- Photographs of the vehicle and its components
- GPS location and timestamp metadata embedded in uploaded images
- Vehicle details (make, model, VIN,registration number)
- Claim-related information (claim number,excess, quotes)
- Contact details of the vehicle custodian and requestor
2. Purpose of Collection
Crashify collects this information to conduct insurance assessments, generate AI-assisted damage analysis reports,verify vehicle location and condition, and communicate with relevant parties.
3. Use of AI Systems
Crashify uses Claude AI to assist in identifying damage severity, repair complexity, and safety concerns. All AI-generated outputs are reviewed by qualified human assessors before inclusion in final reports.
4. Disclosure of Information
We may disclose your personal information to authorised parties involved in the assessment process, including insurers,fleet managers, and independent assessors. We do not disclose your information to third parties for unrelated purposes without your consent.
5. Storage and Security
Your information is stored securely using encrypted cloud storage. We maintain access logs, audit trails, and metadata to ensure data integrity and traceability. Information is retained for a minimum of seven years in accordance with insurance industry standards.
6. Data Retention
We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You have the right to access and correct your personal information held by Crashify. Requests can be made by contacting us at the details below.
7. Consent
By uploading photos via our secure portal,you consent to the collection and use of GPS metadata and other personal information for assessment purposes. You may withdraw your consent or request access to your information by contacting us.
8. Contact Information
For privacy-related inquiries, please contact:
Crashify Pty Ltd
Email: info@crashify.com.au
Phone: +61 426000910
9. Automation Tools and Infrastructure
Crashify uses secure automation tools to manage booking workflows, generate upload links, and deliver notifications.These tools operate within our controlled infrastructure and do not independently collect or store personal information.
This Privacy Policy was last updated on 17th of October 2025. Any changes to the policy will be posted on our website.